You can request boxes/documents in storage by telephone (0118 9439165), fax (0118 9426631), e-mail (retrievals@archivems.co.uk) or using our online storage facility. For the first three options you will need to provide us with the following information: your name, your company name and 'phone number, your AMS box reference number and any box/file reference that you may use.

We're happy to accept your existing boxes providing they are of archive quality and the contents are safe and secure. If any of your storage boxes are not in a good condition there may be a need to re-box the contents.

AMS will collect your boxes. We only use our own staff and transport for the collection of your archives and all our vans are fitted with tracking devices so we can let you know where they are at any given point.

Our standard retrieval is next day, we also offer urgent retrievals within a 4 hour timescale as well as scan on demand where we can pull a file and return it to you in an electronic format.

AMS use a system where we allocate a unique barcode to each box once in our highly secure archive facility. The unique barcode that we assign will always be associated with this box whilst it remains in our storage facility. The barcode is scanned along with its location and entered electronically onto our archive storage database allowing us to locate its exact location when you require a retrieval.

Yes. All customers have access to a secure online facility that allows you to log on securely with a user name and password, and perform any of the following tasks:

• View the archive database
• View box cataloguing
• Request retrievals and returns
• Request permanent deletions
• Request destructions